Remote Customer Support Lead: Escalations & Team Oversight
Remote / Online - Candidates ideally in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-07-11
San Antonio, Bexar County, Texas, 78208, USA
Listing for:
Monmouth Trading Cards
Remote/Work from Home
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Monmouth Cards is seeking a Customer Support Associate to oversee our customer service function across remote and hybrid setups. You will support customers via phone, email, and messaging platforms, de-escalate cases, and ensure timely resolutions while collaborating with the existing team.
The role emphasizes process adherence, escalation handling, and maintaining high-quality customer experiences across channels for a growing sports cards business.
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