Remote Customer Service Manager — Lead & Elevate CX
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-07-11
Boise, Ada County, Idaho, 83701, USA
Listing for:
Persona
Remote/Work from Home
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
CRM System, HelpDesk/Support, Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Persona is seeking a Customer Service Manager to lead a remote team delivering outstanding support. You will coach reps, manage escalations, and drive improvements across CS metrics in a fast‑moving, client‑facing environment.
The role requires 3–5+ years in customer service with 2+ years in management, plus hands‑on CRM tool experience (Salesforce, Zendesk, Hub Spot, Freshdesk). This full‑time remote position offers global opportunities.
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