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Senior Customer Advocacy Lead - Remote
Remote / Online - Candidates ideally in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-07-11
Des Moines, Polk County, Iowa, 50319, USA
Listing for:
Capital One
Remote/Work from Home
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Capital One is seeking a Sr. Advocacy Coordinator to work from home, managing high‑volume escalations with decisive judgment and collaborative problem‑solving.
You will champion teamwork, resolve complex customer issues, and advocate for exemplary service across the organization, guiding colleagues to maintain ownership until resolution. In this role you will monitor regulatory concerns, analyze trends, and provide actionable feedback to improve processes.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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