North American Junior Authorization Line Specialist

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers worldwide to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

As a Customer Representative
, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment.

This role offers an opportunity to work with banking and card-related services, gain valuable experience in customer support, and operate within structured, global processes across Europe and the United States
.

• Provide high-quality customer support for banking and card-related inquiries
• Handle incoming calls and written requests from customers in English
• Resolve customer issues during the first contact whenever possible
• Support transaction authorization processes and handle card-related (sensitive) data
• Assist customers with account-related topics, payments, and billing issues
• Escalate more complex cases to dedicated teams when required
• Maintain accurate documentation in internal systems
• Work within defined procedures and ensure compliance with financial regulations
• Build positive and professional relationships with customers

• Very good command of English (C1) both written and spoken
• Secondary education (high school diploma) – students and graduates welcome
• Customer-oriented mindset and willingness to learn
• Good communication and interpersonal skills
• Basic computer skills (MS Office, ability to navigate systems)
• Ability to work with procedures and deadlines

• First experience in customer service, call center or banking
• Interest in financial products and customer support

• Stable employment in a recognizable international company
• Full onboarding and paid training
• Clear career paths and internal development opportunities
• Friendly, supportive team environment
• Up to +15% bonus for non-standard working hours

This role operates in a 24/7 shift environment
, requiring full flexibility.

Work may include:

• Night shifts
• Weekends
• Public holidays

This role is designated as home-based remote.

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.