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Senior Customer Service Manager - Remote & Global
Remote / Online - Candidates ideally in
Oregon, Dane County, Wisconsin, 53575, USA
Listed on 2026-07-11
Oregon, Dane County, Wisconsin, 53575, USA
Listing for:
Medium
Remote/Work from Home
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Parcel Hero, a remote-first, high‑growth logistics tech company, is hiring a Customer Service Manager to lead our 50‑strong remote team and elevate service for consumer and business customers as we scale internationally into the US and Europe. You’ll drive cross‑department collaboration, set performance standards, and implement initiatives to improve the customer experience across time zones.
In a fast‑paced environment, you’ll shape processes with CX, QA, product and tech, mentor team leaders,
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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