Inquiry and Management Specialist
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-07-11
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Customer Service/HelpDesk
Location: City of Syracuse
Inquiry and Application Management Specialist
Location: Campus
Commitment to On-Campus
Experience:
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.
Remote work arrangements are limited in accordance with University policy.
Pay Range: $62,400
Staff Level: S4
FLSA Status: Exempt
Hours: Standard University business hours: 8:30am – 5:00pm (academic year); 8:00am – 4:30pm (summer). May require availability outside of standard business hours to address time‑sensitive or urgent operational needs.
Job Type: Full-time
The Inquiry and Application Management Specialist manages daily phone and email communications for a rapidly growing portfolio of new online undergraduate and graduate programs through Syracuse University Global, delivering best‑in‑class, responsive service to prospective students at every interaction.
This position assists with application management by following admissions workflows to optimize overall student enrollment goals of Online Student Success and Syracuse University Global on behalf of the university’s schools and colleges. The Specialist plans, develops, and implements strategies for cultivating leads and inquiries for online degree programs, providing white‑glove support throughout the enrollment journey.
The role includes analyzing inquiries to develop targeted outreach efforts that successfully move prospects through the enrollment funnel. The Specialist is responsible for proactive and regular outreach to inquiries through phone, email, and video content, ensuring timely, personalized communication that reflects Syracuse University’s commitment to excellence. This position is expected to work on‑campus to support real‑time coordination, peer problem solving, and the direct collaboration that drives consistent, high‑quality service to prospective students.
May require availability outside standard hours to address time‑sensitive or urgent operational needs.
Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non‑traditional learners, in a dynamic, innovative, and data‑driven environment. That means rethinking how we work.
This role requires on‑campus presence because the best ideas emerge from real‑time collaboration, the mentorship that happens in hallways, and the spontaneous problem‑solving that defines startup culture. You’ll work non‑traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best‑in‑class experience.
We’re looking for team members who thrive in:- High‑energy, in‑person environments where innovation happens face‑to‑face
- Flexible scheduling that follows student needs, not the clock
- Startup intensity within a world‑class university structure
We’re not looking for people who want a job. We’re looking for builders who want a mission.
Education and Experience- Minimum of one year of experience in recruiting, admissions, or a related customer‑service field required.
- Strong written and oral communication skills required.
- Knowledge of university admissions policies and procedures.
- Exceptional intrapersonal skills and the ability to rapport with customers.
- Current knowledge of social media trends and platforms.
- Advanced communication skills and ability to present effectively to small and large audiences.
- Strong computer and analytical skills/capabilities.
- Demonstrated ability to work effectively with students and their family members.
- Demonstrated organizational skills, ability to prioritize and handle multiple tasks simultaneously.
- Ability to create and maintain effective relationships with internal and external stakeholders.
- Demonstrated commitment to working with adult learners.
- Ability to thrive in a collaborative, in‑person team…
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