Pharmacy Care Representative - Work From Home

Position Summary

Pharmacy Care Representative – Remote (Work From Home)

Join the CVS Health/Specialty Pharmacy Care Representative team. In this customer service role you will answer questions, solve problems, and provide education to patients while maintaining the company's reputation for high‑quality service.

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment.
• Coordinate and process requests for new and refill order shipments.
• Collect necessary information to ensure insurance coverage for patient medication orders.
• Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment.
• Assist in enrolling and tracking new customer referrals.
• Provide explanation of CVS/Specialty services to new customers.
• Transfer or escape clinical questions and issues to the staff pharmacist for resolution.

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• 1+ years of work experience with Windows‑based applications such as Microsoft Office (Outlook, Excel, Teams, Word), internet navigation, and email applications.
• 1+ years of computer keyboarding experience, skills and aptitude.
• Direct, hardwired internet connection to a modem/router within 7 feet of the computer with a minimum download speed of 100
  
  Mbps and upload speed of 10
  
  Mbps (Wi‑Fi and satellite not permitted).
• A secure and private home workspace free from distractions is required.
• Must live in New Jersey.

• Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.
• High School Diploma or equivalent work experience.

Full‑time, 40 hours per week; work from home; pay based on experience, ranging from $17.00 to $31.30 per hour.

Medical, dental and vision insurance; retirement savings options; wellness programs; paid time off, 16 paid days off and 10 paid holidays; and a variety of supplemental benefits and discount programs.

Applications are accepted on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.