Customer Relations Specialist

Customer Relations Specialist

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

• Primary Point of Contact:
  Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
• Sales Team Support:
  Collaborate with Biz Dev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
• Aging and Unbilled Management:
  Monitor AR aging and unbilled reports, working closely with customers and Rev Gen teams to collect necessary documentation and maintain timely payments.
• Collections and Metrics:
  Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
• Customer Engagement:
  Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
• Invoicing Oversight:
  Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
• Payment Terms Communication:
  Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
• Documentation and Analysis:
  Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
• Discrepancy Resolution:
  Investigate and resolve short payments, over payments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with Biz Dev and Cash App teams.
• Revenue and Cash Reconciliation:
  Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
• Invoicing Failures:
  Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
• Cross-Team
  
  Collaboration:
  
  Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
• Standard Operating Procedures (SOPs):
  Develop, document, and enforce SOPs for invoicing and load-building requirements.

• Bachelor's Degree in Accounting, Finance or a related field
• 2+ years experience in a customer operations role
• Industry experience required
• Oracle Net Suite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel
• Excellent written and verbal communication skills
• Maturity to work effectively in negotiation discussions with customer and sales reps
• Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required
• Self-starter with ability to work independently and as a team
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
• Ability to handle a heavy workload and adaptability to work in fast paced environment

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401K program.
• A balanced Hybrid Work Environment:
  Our tech teams all come into the office together 2
  -3 days a week and work-from-home the rest of the week!
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Leave the suit and tie at home; our dress code is casual.
• Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Sweat it out using local gym discounts or with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Star…