Senior Customer Advocacy Lead – Remote
Remote / Online - Candidates ideally in
Montgomery, Montgomery County, Alabama, 36117, USA
Listed on 2026-07-13
Montgomery, Montgomery County, Alabama, 36117, USA
Listing for:
Capital One
Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Capital One is seeking a Sr. Advocacy Coordinator to join the Customer Advocacy Team from home. This fast-paced, high‑volume role handles escalations, partners with stakeholders, and champions a White Glove service experience for customers and associates.
You will investigate complex complaints, guide cross‑functional teams, and help ensure compliant resolutions while meeting daily performance metrics and delivering responsive service.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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