Remote Customer Experience Center Specialist

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next.

Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group
1. More opportunity. More support. More ways to build a career that moves you forward.

English & Bilingual (Spanish/English) Opportunities Available

Location: Remote (Greater Houston Area Residents Only)

Group 1 Automotive, Inc is seeking to hire a Remote Customer Experience Center Specialist
. This role serves as the first point of contact for customers seeking vehicle service, delivering an exceptional customer experience while helping connect customers with the appropriate dealership resources.

The Remote Customer Service & Appointment Specialist is responsible for providing outstanding customer service by assisting customers with vehicle service inquiries, scheduling service appointments, and resolving questions in a professional and efficient manner. This position supports multiple Group 1 dealerships while serving as a trusted resource for customers throughout their service experience.

This is not a cold‑calling sales role. Instead, you'll engage with customers who contact us directly, providing guidance on maintenance recommendations, warranty questions, roadside assistance, and appointment scheduling while ensuring every interaction reflects Group 1 Automotive's commitment to exceptional customer service.

The ideal candidate is customer‑focused, enjoys helping others, communicates effectively, and thrives in a fast‑paced environment where multitasking and attention to detail are essential.

Customer Service

• Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
• Deliver exceptional customer service by professionally addressing customer questions and concerns.
• Build positive customer relationships while representing the Group 1 Automotive brand.

Appointment Scheduling

• Schedule service appointments for multiple dealership locations while maximizing service lane efficiency.
• Recommend appropriate appointments based on customer needs, manufacturer maintenance schedules, and dealership availability.
• Confirm appointment details and provide customers with service expectations.

Customer Support

• Respond to customer inquiries related to:
  • Vehicle maintenance
  • Service pricing
  • Warranty coverage
  • Roadside assistance
  • Vehicle status updates
• Resolve customer concerns or coordinate with the appropriate dealership personnel to ensure timely resolution.

Documentation & Systems

• Accurately document customer interactions and appointment details within multiple computer systems.
• Maintain complete and accurate customer records while adhering to Company standards.
• Navigate multiple applications simultaneously while maintaining productivity and service quality.

Team Collaboration

• Partner with dealership Service Advisors, Service Managers, and other internal teams to support a seamless customer experience.
• Contribute to team performance goals while maintaining high customer satisfaction standards.
• Demonstrate behaviors consistent with Group 1 Automotive's Values of Integrity, Transparency, Professionalism, Teamwork, and Respect.

Required

• Minimum of six months of experience in:
  • Customer service
  • Call center
  • Retail
  • Hospitality
  • Appointment scheduling
  • Or another…