Virtual​/Remote Store Manager

Job Summary

We are looking for an experienced and motivated Virtual/Remote Store Manager located in Lucas, TX. The role requires presence at the Lucas, TX property five days per week and a future transition to an office in Dallas, TX. You will be the first point of contact for customers via video, phone, chat, and email across several locations, helping with inquiries about unit availability, pricing, rentals, payments, and general support.

Your goal is to deliver excellent customer service, resolve issues efficiently, and help customers find the best storage solution for their needs. Success is measured by driving high occupancy through retaining and attracting new customers, and meeting leading and performance metrics.

This position requires you to work weekends and variable shifts between 8 am and 8 pm CST.

• Answer inbound video and phone calls, chats, and emails from current and prospective customers.
• Provide information about storage units, pricing, availability, and company policies.
• Assist customers with reservations, account questions, and payment processing.
• Troubleshoot customer issues and elevate when necessary.
• Follow scripts and company procedures to maintain consistency and compliance.
• Meet performance goals for customer satisfaction, response time, and productivity.
• Maintain accurate records in the company CRM and storage management systems.
• Uphold a positive and professional demeanor in all customer interactions.

• 2+ years of customer service, call center, or sales experience.
• Strong communication skills (verbal and written).
• Comfortable with computers, phone systems, and web‑based tools.
• Dependable, detail‑oriented, and customer‑focused.

• Experience in the self‑storage or property management industry.
• Familiarity with storage software (e.g., SSM).