Online Account Associate

Online Account Opening Associate I

First Interstate Bank is inviting applications for the online account opening associate position. The role is located in one of the following locations:
Sioux Falls, SD;
Bellevue, NE; or Billings, MT.

The Online Account Opening Associate I provides bank operation services for First Interstate Bank's Online Account Opening (OAO) delivery service while supporting and assisting existing and new clients with their experience through the First Interstate Bank website or mobile application. The position may also be a resource to support branches in providing accurate, prompt, and courteous service to clients regarding their Deposit Accounts associated with the OAO process.

• Reviews online account application statuses.
• Validates document accuracy in the core operating system.
• Facilitates accurate transactional entries.
• Follows up and reports on missing documentation and information.
• Mails out Account Agreements to correct signature card(s) (if applicable).
• Manages, reviews, and/or cancels incomplete applications and Auto-declined applications.
• Critically evaluates information gathered from risk prevention sources and ensures consistency.
• Verifies interest rates are correct for newly established OAO accounts.
• Validates and manages OAO account funding and chargebacks (ACH or credit/debit cards).
• Orders Debit Cards and/or checks for new OAO accounts (if applicable).
• Works with partner vendors to ensure operational processes and infrastructure are viable.
• Works with the Analytics team and Product Manager to ensure proper reporting and analytics requirements are defined and supported by the business requirements.
• Reviews compliance required documentation exists and is accurate.
• Provides exceptional customer service including responding to internal and external inquiries, troubleshooting, and resolving issues promptly.
• Actively looks for and identifies possible risks and fraudulent activities.
• Works effectively in a team environment and promotes active listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
• Navigates multiple computer systems, applications, and employs search tools to find information.
• Performs other job-related duties, special projects, upgrades, and conversions as assigned by management.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, percent, and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Responsible for adhering to operational controls and compliance with all required regulations and policies such as RegCC, RegD, DD, the Bank Secrecy Act (BSA), Office of Foreign Assets Controls (OFAC), and all other Regulations to ensure the safety and soundness of all transactions related products and services.

High School Diploma or General Education Degree (GED) required. Associate's Degree preferred. Less than 1 year related experience, training, and/or equivalent combination of education and experience required.

Dexterity of hands/fingers to operate computer keyboard and mouse;
Frequently Sitting;
Frequently Standing;
Occasionally Noise Level – Moderate. Typical Work Hours – Monday to Friday (8–5). Regular and Predictable Attendance – Moderate.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.