Customer Service Representative - Insurance

Customer Service Representative - Insurance

We are hiring full‑time Customer Service Representatives to join our industry‑leading Insurance Call Center team. If you are passionate about helping others and thrive in a fast‑paced, member‑focused environment, we want to hear from you!

Starting Pay: $23.00 – $25.00/hour
Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)

Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

Remote Training

Schedule:

Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am‑9:00pm Monday‑Friday, with occasional Saturday shifts between 9:00am‑7:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on‑the‑job training), Saturday shifts between 9:00am‑7:00pm will include taking live calls.

Remote Work Schedule (Post‑Training): Full‑time schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am‑9:15pm Monday‑Friday, and every Saturday between 9:00am‑7:15pm. One weekday off will be provided each week.

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem‑solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

• Dedicated, quiet workspace without interruptions.
• Direct connection to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 100mbps download and 50mbps upload.
• Company‑provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• Flexible, “can‑do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

• Health coverage for medical, dental, and vision
• 401(k) savings plan with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services, and more)

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.