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Hybrid/Remote FOLIO Customer Success Specialist
Remote / Online - Candidates ideally in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-07-13
City of Albany, Albany, Albany County, New York, 12201, USA
Listing for:
EBSCO Information Services
Full Time, Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
EBSCO Information Services (EIS) seeks a FOLIO Customer Account Specialist to manage a customer group, acting as primary support and relationship manager for FOLIO. You will work with PM, Development, Hosting, and Implementation teams to understand needs and deliver solutions.
Ideal candidates have 5+ years in ILS/Library work and can navigate technical concepts for non-technical stakeholders. Hybrid/remote options apply, with benefits and a strong focus on customer success.
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