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Remote Customer Service Manager — Lead Team & CX
Remote / Online - Candidates ideally in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-07-13
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listing for:
Medium
Full Time, Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support
Job Description & How to Apply Below
Location: Town of Poland
Parcel Hero, a remote-first tech-driven logistics platform, is seeking a Customer Service Manager to lead a 50-strong remote team and drive service quality as we expand internationally. You will oversee team leaders, optimise processes, and guide customer experience across consumer and business segments.
You will collaborate with CX, QA, product, and tech to align touchpoints and implement automation initiatives while fostering a culture of continuous improvement and exceptional customer care.
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