Collections Specialist

Description

• Make and receive customer calls to address overdue accounts and discuss repayment options.
• Provide exceptional service while encouraging customers to make payments on their past‑due accounts.
• Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information.

• Ability to demonstrate empathy while being assertive to achieve the required outcome.
• Meet and exceed quality goals, compliance regulations and productivity targets individually and in a team environment.
• Strong interpersonal, communication and listening skills.
• Build meaningful relationships with customers by offering repayment programs while gathering information to understand their financial situation.
• Excellent negotiating, probing, influencing and resourcefulness skills.
• Professionalism:
  Serve as the welcoming and friendly voice for customers.
• Energetic and driven:
  Bring enthusiasm and a positive attitude to interactions.
• Tech savvy:
  Possess basic computer skills and experience with Microsoft Office Suite.

Base pay of $20 per hour, plus monthly incentives ranging from $1,250 to $2,500 based on performance.

Next Start Date is June 22, 2026.

• Flexible work environment: work in the office with flexibility to work from home on some days.
• The first 90 days of employment are required to work in the office, 8 a.m. – 5 p.m. Monday through Friday.
• Schedule assignments are based on performance rankings; employees participate in a schedule bid process every six months.
• Schedule options: 8 a.m.–5 p.m., 10 a.m.–7 p.m., 12 p.m.–9 p.m.; evening shift receives a 15% shift differential.
• Must be flexible to work some Saturdays.

Experience in customer service and/or collections related roles. High school diploma or equivalent; some college coursework in business related fields preferred.

• Competitive base salaries
• Bonus incentives
• Generous PTO, floating holidays, and 12 federal holidays observed
• Support for financial well‑being and retirement 401(k) with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer‑paid short‑term/long‑term disability and basic life insurance
• Flexible hybrid working arrangements
• Paid parental leave and adoption reimbursement programs
• Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), health advocacy services and wellness program with financial incentives
• Tuition reimbursement and family scholarship programs
• Career development and training opportunities

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call  and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.