Technical and Customer Support Specialist; m​/w​/d - KFZ-Meister

Technical And Customer Support Specialist (M/W/D) - KFZ-Meister

MSX International is a reliable partner for leading automotive manufacturers, their dealer networks, and mobility service providers worldwide. Our unwavering commitment is to support our customers in transforming their businesses and effectively managing their operations in areas such as sales performance, repair optimization and compliance, parts and accessories distribution, and customer retention. With globally deployed teams, our industry expertise, and the power of technology, we develop and deliver tailored, sustainable, and innovative solutions and services.

We help our customers optimize their processes and engage their customers.

Technical and Customer Support Specialist (M/W/D) - KFZ-Meister

Location:

Kronberg, Germany

Working Hours:

40 Hours Permanent Position

Do you want to combine your experience in the workshop and customer service to take it to the next level? Then support us in customer care and technical backoffice. You will be responsible for processing customer and dealer inquiries, especially in the context of the growing electric vehicle portfolio, efficiently and of high quality.

• Processing customer inquiries in the customer care environment
• Technical support for the dealer network (backoffice)
• Analysis and structured processing of technical inquiries by drive type (combustion engine / electric vehicles)
• Support with complaints and vehicle diagnostics
• Coordination between customers, workshops, manufacturers, and internal specialist departments
• Ensuring professional technical and commercial customer service
• Active contribution to improving customer and dealer satisfaction and customer retention

What we offer

• Training opportunities:
  Support for professional and personal development
• Work environment: A dynamic and supportive work environment
• Work-life balance:
  Flexible working hours and home office options, 31 vacation days (including Christmas, New Year's Eve, and Ash Wednesday)
• Additional benefits:
  Company pension scheme, health programs, and contribution to the Urban Sports Club
• Profit sharing:
  From day one

• Completed training as a automotive mechatronics technician, automotive technician master or comparable qualification with several years of experience in the automotive sector
• Knowledge of electric vehicles and high-voltage technology (BEV/HV)
• Experience in processing customer inquiries, complaints, and vehicle diagnostics
• Secure handling of CRM and dealer management systems, knowledge of Audatex and DAT
• Very good MS Office skills
• Driving license class B
• Very good German and English skills
• Excellent communication skills, team skills, initiative

With over 5,000 employees, we are globally represented in more than 80 countries and apply our expertise in the following areas:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven success has led us to now work with almost every automotive manufacturer in the market.

MSXI

Purpose:

To empower Movers and Makers to thrive in our ever-changing world.

MSXI Mission:
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

MSXI Vision:
To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.