Remote Customer Success & Support Specialist
Remote / Online - Candidates ideally in
Jamestown, Stutsman County, North Dakota, 58401, USA
Listed on 2026-07-13
Jamestown, Stutsman County, North Dakota, 58401, USA
Listing for:
EBSCO Information Services
Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
EBSCO Information Services is hiring a FOLIO Customer Account Specialist to manage a group of customers and serve as the primary support, success, and relationship manager for FOLIO users. You will collaborate with PM, Development, Hosting, and Implementation teams to understand customer needs and provide technical insights.
The role emphasizes monitoring SLA performance, proactive customer meetings, and continuous service improvement while leveraging knowledge of EBSCO products and APIs.
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