Senior Rep - CLP Dealer

General Information

# 22363

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Senior Representative for CLP Dealer Support is responsible for the handling of all administrative repossession procedures including fee approvals, repossession reassignments, managing inbox requests, communication with vendors and disposition accounts correctly. Representatives will be required to collaborate with other Ally departments, customers, and suppliers. You will utilize strong organizational, data entry, analysis skills and the ability to elevate identified risks in your area of responsibility.

Ally required Work Shift for this role is: 7am to 4pm CST or 8am to 5pm CST

Ally Work location for this role is:
Lewisville, TX

• Partner with our AE/UW/Dealer Management/Sales support teams to resolve repo-related inquiries.
• Utilize Microsoft Excel to format and complete daily reporting.
• Meet internal goal metrics and be self-driven to exceed those goals.
• Work closely with outside repossession companies, forwarders, and Skip Supplier.
• Work closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.).
• Support various business and/or department level projects.
• Ability to work in a high-volume environment while achieving accuracy requirements.
• Collect information, coordinate activities with others, and resolve issues.
• Respond promptly to suppliers and customer on various requests.
• Effectively work on projects to determine risk versus benefit for potential process and/or procedure updates.
• Perform qualitative review of individual situations, identify trends, and make recommendations.
• Communicate via phone or email effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests.
• Adhere to laptop security policies, and work from home policies as needed.
• Assist in partnership with complaints and escalations.
• Receive and fulfill requests from other departments within Ally.

Minimum Qualifications

• 0+ years of auto finance experience
• High school Diploma or GED equivalent

Preferred Qualifications

• Previous experience in Auto Finance operations preferred.
• Intermediate knowledge of Microsoft Office programs, Excel and Power Point, high proficiency preferred.
• Intermediate written and oral communication skills.
• Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence strongly preferred when applying lessons learned from one experience to the next opportunity.
• Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems.
• Strong negotiation skills.
• Knowledge of Ally systems preferred.
• Expert data entry and word processing skills.
• Ability to work well in a team setting and assist your peers in their absence.
• Strong listening skills, must be able to listen and follow direction.
• HS diploma or equivalent required.

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term…