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Remote Customer Resolution Specialist: Escalations
Remote / Online - Candidates ideally in
Iowa, Calcasieu Parish, Louisiana, 70647, USA
Listed on 2026-07-13
Iowa, Calcasieu Parish, Louisiana, 70647, USA
Listing for:
First American
Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
First American is seeking a Customer Resolution Specialist to deliver high-level service by researching and resolving escalated customer issues via phone, email, and written correspondence. You will assess complaints, coordinate with the appropriate departments, and document all steps to ensure timely closures.
You will manage an escalation pipeline, provide clear written and verbal responses, and maintain comprehensive records.
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