Spanish-English Bilingual Healthcare Customer Service Representative - Remote in California

What You’ll Be Doing

Do you have a passion for helping others and providing peace of mind? In this role, you’ll support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You’ll be the difference between their customer experience being just average or an exceptional one.

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

• At least 6 months of customer service experience
• Bilingual in English and Spanish
• High school diploma or equivalent
• Strong empathy, patience, and attentiveness to customer’s needs
• Comfort working with computer systems and Windows based applications
• A distraction free, designated home workspace
• A secure, high speed wired internet connection (minimum 25 mbps)

• Supportive of your career and professional development
• Full, engaging days spent supporting meaningful consumer interactions
• An inclusive, community minded culture where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base hourly wage starting at $18.15.
• Health benefits package including PTO, tuition reimbursement, health and wellness incentives

You’ll report to a Team Lead and the company is regularly hiring for this role.

Customer Care Representative

US-CA-Mc Clellan

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.