Customer Success Specialist

Customer Success Specialist

Location:

100% on-site / OKC, OK (close to downtown)

Pay: $23hr

Schedule:

• Monday–Friday, 8:00 AM – 5:00 PM (4 days on-campus, 1 day remote 12–9 PM)
• 1 Saturday per month (remote, 4-hour shift)

We are seeking a passionate and organized Customer Support Specialist to join our campus team and help students succeed. This role blends on-site collaboration with remote work, providing opportunities to engage with students, faculty, and staff while ensuring smooth daily operations. The ideal candidate is enthusiastic, adaptable, and customer-focused, with a strong drive to make a positive impact in students' lives.

• Support students through their academic careers, proactively advising assigned students via phone, email, or video communication.
• Address and resolve student issues through research, collaboration, and follow-up, serving as a point of contact for account inquiries and responding to all emails and voicemails within one business day.
• Document all student interactions in university applications and assist students in creating academic plans.
• Guide students using financial aid, managing application processes, and following up with Corporate Student Financial Services to resolve issues.
• Monitor and ensure accuracy of student payment plans, communicate with students regarding outstanding balances, and finalize registrations in accordance with university policy.
• Outreach to students based on attendance, support early at-risk students, and assist with satisfactory academic progress.
• Inform students of tutoring and other university resources, and implement activities to manage quarterly collection and bad debt expenses.
• Ensure compliance with university, state, and federal rules and regulations.
• Assist with scheduling, administrative tasks, and light office support; work one Saturday per month remotely (4-hour shift).
• Travel occasionally as business needs require; mobility within the office and remote work readiness are necessary