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Remote FOLIO: Customer Success & Accounts Lead
Remote / Online - Candidates ideally in
Lafayette, Lafayette Parish, Louisiana, 70501, USA
Listed on 2026-07-13
Lafayette, Lafayette Parish, Louisiana, 70501, USA
Listing for:
EBSCO Information Services
Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
EBSCO Information Services seeks a FOLIO Customer Account Specialist to manage a defined customer group, serving as the primary support, success, and relationship manager for FOLIO customers. You’ll collaborate with the PM, Development, Hosting, and Implementation teams to understand needs and deliver effective support.
The role focuses on monitoring SLA-driven casework, driving issues to resolutions, and providing proactive updates on service issues and enhancement requests, with opportunities
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