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Remote Customer Assurance Lead — QA, Training & Escalations

Remote / Online - Candidates ideally in
Canton, Cherokee County, Georgia, 30169, USA
Listing for: Ubique Group
Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-07-13
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 52000 - 70000 USD Yearly USD 52000.00 70000.00 YEAR
Job Description & How to Apply Below

Ubique Group is seeking a Customer Assurance Lead to support the Supervisor by conducting QA and training for Specialists and handling escalated claims. The role focuses on ensuring high-quality customer service, coaching staff, and driving improvements in claims processing and issue resolution.

The position is fully remote with a strong emphasis on data-driven decisions, collaboration across departments, and meeting tight deadlines.

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