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Senior Remote Customer Service Leader Global
Remote / Online - Candidates ideally in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-07-13
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listing for:
ApplyMint
Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Location: Town of Poland
Parcel Hero is seeking an experienced Customer Service Manager to lead a 50-strong remote team and elevate service as we expand internationally into the US and Europe. You will drive cross-department collaboration, improve processes, and optimise the customer journey for both consumer and business customers.
In this high-paced role, you’ll manage performance, analytics, and initiatives across CX, QA, product, and technology, while shaping our customer communication strategy and education content
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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