Remote Customer Service Representative

We’re a team of enthusiasts passionate about customer service and looking for performance-driven individuals with outstanding communication skills, a positive attitude, and a great work ethic. You will work from the comfort of your own home in a positive, people-first environment that values customers, coworkers, and community.

Location Requirement: Candidates must reside in Florida, Georgia, Ohio, Tennessee or Texas.

Pay: Base rate starts at $15.75 per hour with potential to earn up to $18.25 per hour based upon automotive knowledge/education.

Schedule & Training: Regular full time, Monday–Friday 3:30PM – Midnight EST. Rotating Tuesday, Wednesday or Thursday off, including every other Saturday 9AM – 5:30PM EST. First 7 weeks of paid, remote on‑the‑job training scheduled Monday–Friday 12:30PM – 9PM EST. Overtime is required during peak times once training is complete.

• Provide excellent customer service using company desktop application, Talkdesk.
• Handle inbound calls related to shipping, returns, warranties, damaged or missing parts, refunds and package tracking.
• Perform additional duties as assigned.

• High‑speed cable Internet 25mb plan minimum (no DSL)
• Proficiency with Windows‑based desktop computer systems
• Proficiency in using and navigating the Internet
• Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective
• Strong initiative and motivation to succeed
• Ability to recognize customer needs and troubleshoot issues using all available tools
• Desire to learn minor technical details about vehicle systems
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co‑workers
• Ability to follow instructions, respond to leadership direction, meet department standards, and strive to increase personal and team production

• Customer service experience is a plus
• Proficient with computers and other desktop applications
• ASE certifications preferred
• Automotive knowledge and at least 2 years of automotive field experience preferred

• Comprehensive Medical, Dental, Vision, and Rx Insurance
• Profit Sharing
• 401(k) with company match
• Health Club reimbursement
• Tuition reimbursement
• Flexible Spending Account
• Life Insurance Policy – Company Paid
• Short Term Disability – Company Paid
• Paid Personal Days
• Paid Sick Days
• Employee Discounts
• Paid Holidays
• Paid Vacations
• Employee Referral Bonus
• Jury Duty Pay
• Paid Bereavement Leave

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630‑5570 option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.