Customer Care Representative - WFH

Customer Care Representative – Remote Minnesota

Hourly Rate: $15.00 ($16.37 for Minneapolis & St. Paul)

The Customer Care Representative is the frontline representative and image of MTM Health. The role involves handling inbound calls from Members, Clients, and Facilities, with responsibilities that grow in complexity as skills progress.

• Handle 60–80 inbound calls per day, including higher volumes on Mondays.
• Provide accurate and courteous service to all callers.
• Record call details and follow up actions in the system.
• Escalate complex issues to appropriate departments.

• Must currently reside in Minnesota.
• 1 year of call‑center experience.
• 6 months of customer‑service experience.
• Basic typing/computer experience and excellent navigational skills.
• High‑speed Internet access (minimum upload 3
  
  Mbps and download 30
  
  Mbps). Use of wireless and Wi‑Fi “air cards” is prohibited.
• Quiet workspace within the home free of distractions, including caretaking duties.

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans
• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday & Holiday Pay
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or any other characteristic protected by applicable law.