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Remote FOLIO Customer Success Specialist

Remote / Online - Candidates ideally in
Hartford, Hartford County, Connecticut, 06112, USA
Listing for: EBSCO Information Services
Remote/Work from Home position
Listed on 2026-07-14
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
  • IT/Tech
    IT Consultant, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80985 - 115690 USD Yearly USD 80985.00 115690.00 YEAR
Job Description & How to Apply Below

EBSCO Information Services is seeking a FOLIO Customer Account Specialist to manage a defined group of customers and serve as the primary support and relationship manager for FOLIO. This role collaborates with the FOLIO PM, Development, Hosting, and Implementation teams to understand customer needs and provide technical insight for effective support.

Responsibilities include monitoring casework for SLA compliance, proactive service meetings about releases and status, internal training, and

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