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Senior Customer Service Leader - Remote, Global Ops

Remote / Online - Candidates ideally in
Syracuse, Onondaga County, New York, 13201, USA
Listing for: Parcelhero
Remote/Work from Home position
Listed on 2026-07-14
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below

Parcelhero is seeking an experienced Customer Service Manager to lead our 50-strong remote customer service team and elevate service quality as we expand internationally. You will drive cross‑department collaboration, track metrics, and shape our customer experience for both consumer and B2B customers.

The role demands decisiveness, strong communication, and the ability to manage competing priorities across time zones in a high‑pressure environment.

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Position Requirements
10+ Years work experience
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