Hybrid; Onsite Fully Remote Call Center Rep

Job Title:

Call Center Agent – Patient Scheduling

Location: Indianapolis, IN 46219
Hours: Monday–Friday 8:00 a.m.–5:00 p.m.
Start Date: 7/28/2026
Training: 6 weeks full onsite, then remote
Compliance: Vaccines required; drug test required

• High school diploma and at least 2 years of call‑center experience.
• Strong verbal communication skills; ability to explain complex information clearly and patiently.
• Comfortable conducting in‑depth dialogue on sensitive or confidential matters.
• Stable employment history; self‑motivated and career‑focused.

• Handle 60+ incoming calls daily.
• Schedule appointments, enforce case‑scheduling policies, and communicate appointment details.
• Audit and complete electronic documentation of patient and case information in a timely and high‑quality manner under deadline pressure.
• Communicate effectively and efficiently with patients, peers, and superiors on a daily basis.

Two virtual interviews: first with the hiring manager, second with the supervisor.

Pay: $16.00 / hr (Contract‑to‑Hire)
Benefits (subject to eligibility):

• Medical, dental & vision
• Critical illness, accident and hospital
• 401(k) retirement plan (pre‑tax and Roth)
• Life insurance (voluntary & AD&D)
• Short‑ and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Paid time off / leave (PTO, vacation, sick leave)

Contract to Hire, fully onsite in Indianapolis.

Position anticipated to close on July 21, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.