Call Center Representative- Reno, Nevada- Remote

Call Center Representative
- Reno, Nevada
- Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Representative at Gainwell supporting the State of Nevada, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community's most vulnerable.

Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges

Your role in our mission Handle inbound calls, providing professional and accurate assistance to members, providers, and partners. Research and resolve inquiries in a timely manner using multiple systems and resources. Document all call interactions clearly and accurately. Manage multiple responsibilities at once (taking calls, entering notes, navigating systems). Contribute to a positive, supportive, and performance-driven team culture. What we're looking for 2+ years of customer service experience (call center or healthcare background preferred).

Prior remote/work-from-home experience is a plus. Strong written and verbal communication skills. Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge). Detail-oriented, problem-solving mindset with eagerness to learn. Medicaid or insurance experience is a plus, but not required. What you should expect in this role

Work Schedule:

8:00 AM – 5:00 PM PST, Monday through Friday. Pay:
Starting at $18.50/hr with potential adjustments based on experience. Remote Setup:
Fully remote role, must reside in the US and be able to work PST hours. Technology:
Stable internet connection required — minimum 24 Mbps download / 8 Mbps upload. Environment:
Fast-paced, supportive, and mission-driven culture where accountability and teamwork matter.