Customer Service Representative- WNY

Join a Top Workplace!

Velocitii is hiring Remote/In-Person Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

Compensation & Incentives

• Start at $17/hour with paid training
• Pay increase after proven performance
• Annual bonuses and merit raises available

EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

Benefits That Start Early

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

Company-Provided Equipment

• We'll set you up with everything you need to succeed—no equipment worries!

Remote Work

• Work comfortably from home and skip the commute.
• Please note:
  
  The first two weeks of training will be completed in person at our Medina, NY office before transitioning into a remote schedule.

Supportive Culture

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

• Enjoy access to training, coaching, and mentorship to grow your career.

Consistent Schedule

• Monday–Friday shifts start at 8:00 or 8:30 AM—no weekends!

A Day in the Life

As a Customer Service Representative, you'll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

You'll:

• Put customers first and build trust
• Communicate clearly and professionally
• Stay calm and empathetic under pressure
• Be reliable and meet performance goals
• Support payment needs and follow procedures
• Keep records accurate and respond to emails daily
• Pitch in when needed and stay flexible

What We're Looking For

Required:

• 1+ year of customer service experience in a call-center/dispatcher setting
• Must live within 50 miles of Medina, NY
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Preferred:

• Familiarity with AS400

Additional expectations:

• Participate in virtual interviews using a computer with a working camera OR schedule an in-person interview
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps:
  • Internet speed test
  • Background and drug screening
  • Pick up equipment at our Medina, NY office
• Training Requirement:
  • This position is primarily remote; however, new hires will complete their first two weeks of training in person at our Medina, NY office. This hands-on training period helps ensure you have the tools, support, and confidence needed to be successful before transitioning to a remote work environment.

If your experience and qualifications align with what we're seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!