Claims Service Representative

Position Summary

The “CSR” handles windshield claims, rental cars, dispatching of claims, maintaining drive‑in appointment schedules and processing salvage vehicles.

Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238. Hybrid schedule offered: in office three days a week and work from home two days a week after training and probationary period is completed.

• Answer phone calls to enter new claims and answer customer questions.
• Maintain the glass/rental help desk.
• Evaluate and determine claim assignments.
• Ensure customers receive the best possible customer service.
• Verify and pay towing claims.
• Set up car rentals with appropriate rental firms and pay rental invoices.
• Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
• Maintain salvage programs and record/process salvage titles.
• Assist with mail in the unit.
• Back‑up other CSRs.

• Provide management reports monthly.
• All other duties as assigned by the supervisor.

• High school diploma or equivalent.
• Previous claims experience.

• Previous experience with online and stand‑alone computer systems.
• Proven customer service skills.
• Dependable.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Strong computer skills (Word and Excel).
• High level of initiative/motivation.
• Excellent attention to detail and time management.
• Able to multi‑task, prioritize, and organize with limited supervision.
• Ability to build rapport quickly.

• INS Insurance courses.
• AIC Insurance courses.

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.