Online Chat Representative

Extract Wellness LLC, a leading manufacturer of premium hemp‑derived CBD and THC wellness products, is seeking a dedicated and articulate Online Chat Representative to join our customer‑focused team. As the first point of contact for our online customers, you will play a crucial role in delivering an exceptional service experience that reflects our company’s commitment to quality and well‑being. The ideal candidate is an excellent communicator with a passion for helping others and a keen interest in the wellness industry.

You will be responsible for providing accurate product information, resolving customer queries, and ensuring a seamless and positive customer journey.

• Engage with customers in a timely, professional, and empathetic manner via our online live chat platform.
• Develop a comprehensive knowledge of our product range to provide customers with accurate information and guidance.
• Assist customers with enquiries related to orders, shipping, payments, and returns.
• Troubleshoot and resolve customer issues effectively, aiming for first‑contact resolution.
• Maintain a consistent and professional brand voice across all communications.
• Identify and escalate priority issues to the relevant department when necessary.
• Document customer interactions and feedback within our CRM system to help us improve our services and product offerings.
• Manage multiple chat conversations simultaneously without compromising on the quality of support.

• Proven experience in a customer service role, preferably in an online or e‑commerce environment.
• Exceptional written communication skills, with a strong command of grammar, punctuation, and spelling.
• Excellent typing speed and accuracy.
• A patient, empathetic, and customer‑centric approach to problem‑solving.
• The ability to work independently and manage time effectively.
• Strong interpersonal skills and the ability to work collaboratively within a team.
• Familiarity with live chat software and CRM systems is highly advantageous.
• A genuine interest in the wellness and hemp‑derived products industry is desirable.

• A competitive hourly wage of $20 - $30.
• A stable, full‑time position within a growing and reputable wellness company.
• A supportive and positive work environment.
• The opportunity to contribute to a company dedicated to producing high‑quality, third‑party tested wellness products.