Customer Service Escalations Lead; Hybrid/Remote
Remote / Online - Candidates ideally in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-07-14
Somerville, Middlesex County, Massachusetts, 02145, USA
Listing for:
Sharecare, Inc.
Full Time, Remote/Work from Home
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Sharecare, Inc. in Somerville, MA is seeking a Lead Customer Service Representative to manage escalated member concerns and support the Help Desk in a hybrid on-site/remote setup. The role requires a high school diploma or equivalent, at least two years in a call center or customer service, and strong communication and analytical skills.
Local candidates in Somerville, MA are preferred. You will work with cross-functional teams to improve first-call resolution and share insights to reduce
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