Virtual Assistant , ACC

Virtual Assistant I, ACC

Porch Group is a leading vertical software and insurance platform focused on helping home buyers move, maintain, and protect their homes. We offer differentiated products and services, with homeowners insurance at the center.

The Virtual Assistant I supports ACC teams by fielding calls, texts, and emails; answering client questions; providing price quotes; scheduling home inspection appointments; and maintaining a high quality customer experience. You serve as the front desk and keep appointment calendars busy.

• Field incoming calls, texts, and emails for the assigned companies.
• Answer client questions, provide price quotes, and promote home inspections.
• Schedule appointments by entering details into booking software.
• Respond to general office correspondence (email, text, voicemail).
• Maintain accurate notes, data, and client information across multiple systems.
• Uphold company SOP (Standard Operating Procedures) to meet high quality standards.
• Demonstrate good judgment and decision‑making when no clear answer exists.

• Minimum 4 years in bilingual customer service roles.
• At least 2 years in Executive Assistant or equivalent roles.
• At least 2 years working remotely.
• Fluent in English; bilingual proficiency in another language is required.
• Strong communication and language skills with accurate note‑taking and data entry.
• Proficient with standard software applications and web navigation.
• Strong digital communication skills (email, chat, text, etc.).
• Able to multitask across multiple systems, customer scenarios, and communication channels.
• Detail‑oriented, accurate, and committed to following SOP.
• Comfortable making decisions with limited guidance; empowered to use judgment.
• Excellent computer skills; will be on a computer for the entire shift.

We do not consider applicants from Alaska, Delaware, Hawaii, Mississippi, Nebraska, Montana, New Hampshire, West Virginia, or the District of Columbia for remote positions.

• Pay rate: $19.00 hourly (actual pay may vary by experience and location).
• Comprehensive health, life, and financial coverage including medical, dental, vision, and voluntary critical illness, hospital indemnity, and accident plans.
• Pre‑tax savings options:
  Health Savings Account and Flexible Savings Accounts for healthcare, dependent care, and transportation.
• Company‑paid Basic Life & AD&D, short‑ and long‑term disability benefits; voluntary life & AD&D plans.
• 401(k) plans with discretionary employer match and Roth 401(k).
• Well‑being program with meditation, mental‑health coaching, and clinical care; confidential resources and will preparation.
• Paid vacation 10 days per year (accrued hourly), company holidays, sick time, parental leave, EAP, identity theft protection, travel assistance, and discounts.

Porch Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Porch Group is an E‑Verify employer.