Associate Client Support Representative; REMOTE

At Broadridge, we empower associates to accomplish more. We are seeking an Associate Client Support Representative who will maintain efficient and effective communication with our subscriber base by handling inbound and outbound phone calls and email correspondence. This role includes customer education via webinars and support for digital tools.

• Inbound calls – All Clients
• Outbound calls – Collections, Product and Sales Support
• Log call notes in Salesforce Customer Relationship Management
• Maintain client relationships focused on customer satisfaction and retention
• Educate clients on product and program enhancements
• Compliance monitoring and management
• Create Corporate Client reports as needed
• Maintain and track communication with clients
• Liaison to other teams and/or resources
• Flexibility in work schedule is a necessity
• Facilitate information flow to all relevant parties
• Support Client Relationship Manager and Client Services Manager as needed
• Complete additional projects as assigned
• Customer Education – ongoing knowledge base of Compliance guidelines
• Ongoing product support
• Editor/tool knowledge base and support
• Guide customers through Corporate Client Intranets, policies and procedures
• Troubleshooting / Case Management
• Research previous and current account activity to resolve issues or answer questions
• Enter issues for Development to further investigate
• Close case and follow up with customer on resolution
• Website Creation and Maintenance – build a variety of new websites as new sales are confirmed
• Review and process product update requests
• Review and update HTML coding on a variety of site types
• Monitor adherence to Compliance guidelines
• Send follow‑up emails to clients to confirm completion of task
• May perform other duties/responsibilities as needed or assigned

• Bachelor’s degree or equivalent experience preferred
• At least three years of customer service experience

• Functional/technical skills
• Attention to detail
• Strong written and verbal communication skills
• Comfort with online marketing solutions
• Comfort with AI applications
• Process management experience
• Ability to work under tight deadlines
• Proficiency in Microsoft Office applications – Word, Excel, Power Point
• Ability to sit for long periods of time
• Ability to maintain professional verbal conversations for the majority of the shift
• Ability to enter data while maintaining customer communication

Hourly range: $20‑21/hr plus bonus.

Broadridge considers various factors when evaluating a candidate’s final salary including, but not limited to, relevant experience, skills, and education.

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