Customer Service Representative - Remote, OK

Modivcare is seeking an experienced Customer Service Representative to work remotely in Oklahoma. The role serves as the first point of contact for members, resolving questions and concerns about transportation services while ensuring a positive experience that supports improved health outcomes.

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Participates in required meetings, adhering to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

• MUST LIVE IN OKLAHOMA.
• High‑school diploma preferred; 0‑2 years of contact‑center or customer‑service experience with high call volume and data‑entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills; ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes, understand and follow complex instructions.
• Accurate typing speed of at least 35 words per minute.
• Work from home requirements: high‑speed internet (≥25
  
  Mbps download, ≥5
  
  Mbps upload), proof of speed test, dedicated hardwired modem connection, dedicated privacy‑separated workspace, 100% training attendance and camera on for the first 30days.
• Physical demands: extended sitting, frequent telephone, headset, and computer use; occasional standing, walking, and lifting up to 10lbs.
• Pay rate: $14.00 per hour.

• Medical, Dental, and Vision insurance
• Employer‑paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre‑Tax and Post‑Tax commuter and parking benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off, Paid Parental Leave, Short‑Term and Long‑Term Disability, Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental, and more)

Modivcare is an Equal Opportunity Employer. EEO is The Law. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam‑era or special disabled veteran in accordance with federal law.