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Remote Product Support Specialist - SaaS & Field Services
Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-07-15
San Diego, San Diego County, California, 92189, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Xplor, a cloud-based payments and software provider, is seeking a Product Support Specialist for its Field Services vertical. You will handle customer inquiries via chat, phone, and email, while building knowledge of client needs to enhance the customer experience.
You will collaborate with Product, guide online troubleshooting, and become an expert in the software and market. The role emphasizes multi-channel support, a focus on improving documentation, and opportunities for growth within Field
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