Customer Support Associate IV

Title:
Customer Support Associate I

Location:

Milford OH 45150
Duration: 12+ Months
Pay range: $22/hr - $24/ hour On W2

This Job will be a remote position once training is complete. During a training period, the position will be working remotely and in Milford, OH. (candidates must live in the area)
Overview

As a Customer Service Representative, you will receive customer orders, reviewing customer order requirements, resolving any missing, ambiguous, or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. You will report to the Customer Service Manager.

Key Responsibilities

• Receive customer orders (both internally and externally), reviewing customer order requirements

• Resolve any missing, ambiguous or non-standard customer requirements

• Enter orders into the business system and following up with customers regarding changes to orders

• Be accurate in all phases of order entry, debits, credits and returns and the approval process according to client guidelines.

• Counsel customers on basic information concerning shipments, availability, packaging, and other general information.

Qualifications

• Working experience in Customer Service-related field or college degree.

• Understand and be able to assist with all Customer Service regardless of the region or business segment to give full back-up support.