Senior Rep - CLP Dealer

Position: Senior Rep - CLP Dealer Support
General information

Career area

Collections Country United  States Work Location(s)2911 Lake Vista Drive, TXState Texas City Lewisville Remote ?

No

Ref #22363

Posted Date
06-24-26

Working time

Full time

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity The Senior Representative for CLP Dealer Support is responsible for the handling of all administrative repossession procedures including fee approvals, repossession reassignments, managing inbox requests, communication with vendors and disposition accounts correctly. Representatives will be required to collaborate with other Ally departments, customers, and suppliers. You will utilize strong organizational, data entry, analysis skills and the ability to escalate identified risks in your area of responsibility.

Ally required Work Shift for this role is: 7am to 4pm CST or 8am to 5pm CSTAlly Work location for this role is:
Lewisville, TXThe Work Itself Partner with our AE/UW/Dealer Management/Sales support teams to resolve repo-related inquires.

Utilize Microsoft excel to format and complete daily reporting

Meet internal goal metrics and be self-driven to exceed those goals

Work closely with outside repossession companies, forwarders, and Skip Supplier Works closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.)Support various business and/or department level projects

Ability to work in a high-volume environment while achieving accuracy requirements

Collect information, coordinate activities with others, and resolve issues

Respond promptly to suppliers and customer on various requests

Effectively work on projects to determine risk verses benefit for potential process and/or procedure updates.

Perform qualitative review of individual situations, identify trends, and make recommendations

Communicates via phone or email effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests

Adherence to laptop security policies, and work from home polices as needed.

Assist in partnership with complaints and escalations

Receive and fulfill requests from other departments within Ally The Skills You BringMINIMUM QUALIFICATIONS0+ years of auto finance experience

High school Diploma or GED equivalent PREFERRED QUALIFICATIONSPrevious experience in Auto Finance operations preferred.

Intermediate knowledge of Microsoft Office programs, Excel and Power Point, high proficiency preferred.

Intermediate written and oral communication skills.

Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence strongly preferred when applying lessons learned from one experience to the next opportunity.

Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems

Strong negotiation skills

Knowledge of Ally systems preferred

Expert data entry and word processing skills

Ability to work well in a team setting and assist your peers in their absence

Strong listening skills, must be able…