Customer Care Representative

Position Overview

Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek.

• Cultivates and maintains on-going customer relationships.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
• Acts as customer contact regarding pricing and scheduling.
• Handles customer calls/correspondence for service, scheduling, and billing inquiries.
• Communicates with branch personnel to resolve service and scheduling issues.
• Initiates outbound customer service calls for various campaigns.
• Handles tech line support.

• High school diploma or GED
• 1-2 years clerical or customer service experience preferred
• Ability to use a personal computer or CRT
• Basic knowledge of Microsoft Word, Excel, and Windows preferred
• Ability to type 25 wpm preferred
• Good verbal, written, and interpersonal communication skills
• Ability to work in a stressful, fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office/work space suitable for working remotely for all or part of the regular workweek
• Broadband internet with ability to hardwire via an Ethernet cable

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones, and other devices.
• Fingering and repetitive motions such as moving wrists, hands and fingers while picking, pinching and typing during normal work.
• Express or exchange ideas with others through spoken word quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions:
  The change of building environment such as with or without air conditioning and heating.

• Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
  • 401(k) retirement plan with company-matching contributions
• Work-Life Balance
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.