Corporate Travel Specialist

Corporate Travel Specialist - Domestic Travel

Full‑time

Remote availability: Open to remote work in the following approved states: WI, AL, AZ, FL, GA, , IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, SC, TN, TX, VA, WV.

Summary

Serves business clients by developing, organizing, implementing and evaluating domestic travel reservations; building client relationships; ensuring client satisfaction. Consistently demonstrates flexibility with schedule and assignments. Is knowledgeable in all facets of business travel and provides excellent customer service to both internal and external customers.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Providing exceptional travel services for domestic itineraries.
• Responsibility for meeting client needs, building value and strengthening Fox World Travel in a way that balances the needs of clients and expectations of the organization.
• Booking domestic reservations for air, travel, hotel and ground transportation, following up as necessary to complete reservations.
• Responding to requests for price quotations utilizing automated system(s) for domestic itineraries.
• Maintaining and promoting professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Remaining informed of all airline rules and regulations; rail services; vendor loyalty programs; security, DOT and documentation requirements; current affairs. Communicating information to clients accurately, appropriately, and professionally.
• Maintaining client profiles, ensuring special requests and reward program information are included.
• Processing air travel arrangement for passengers based on client’s requests while enforcing LOA timeline dates and fee structure; conducting flight monitoring on day of departure and return.
• Counseling clients on travel safety considerations, preferred supplier support, savings opportunities, logistical routings and options, and international entry requirements, if applicable.
• Handling large amount of information with strict attention to detail and strong organizational skills.
• Effectively multi-tasking while managing time and pressure and maintaining a professional rapport with clients.
• Relating to clients at various levels within their organizations using diplomacy and tact.
• Anticipating client needs and acting on special requests; may need to provide specialized services to VIP clients.
• Maintaining awareness and adherence to client’s procedures, programs & policy guidelines while consistently applying Fox World Travel practices and programs.
• Ensuring optimum customer service through effective use of computer systems and positive telephone techniques.
• Improving quality results by studying, evaluating, and making recommendations of process re-designs.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Operating with sense of urgency and interest and conveying that to the traveler through actions.
• Maintaining a high level of competency on Travelport GDS.
• Providing assistance to team members in researching and resolving service issues and help transitioning new team members into a DBTS role, as needed.
• Maintaining a favorable and collaborative working relationship with co‑workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The…