Cargo Support Agent; Remote

Air General, a national cargo handling company, is currently seeking a full-time Cargo Support Agent to join our esteemed Remote Support team, "although this role shows a home office location of Portsmouth, NH, it is a remote role and can sit anywhere in the continental US." The candidate will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols.

Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as coordination with local stations throughout the network. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.
If you are interested in a career with an industry leader, that promotes respect, caring, and equality for our employees, in an environment that fosters growth, please consider joining us!

• Provide support to Air General cities.
• Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
• Review and understand all documentation supporting a flight arrival/departure.
• Monitor multiple email accounts and respond to customer inquiries.
• Work with stations to provide customers with information concerning the status of their shipments.
• Reconcile Master and House air waybills, as applicable against ACE Customs systems.
• Handle, prepare, and manifest export flights for multiple carriers/cities.
• Verify booking details and request corrections where applicable.
• Prepare transfer manifests and notify accordingly for multiple carriers/cities.
• Transmit Customs for numerous airlines and cities.
• Send arrival notices for international inbound shipments to multiple carriers/cities.
• Work independently and with a team to solve problems and support multiple cities.
• Any additional requests by the station and department management teams.
• Some travel may be required.

• Must be able to obtain a valid airport I.D. badge.
• Must be at least 18 years of age.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks.
• Must be able to pass a pre-employment drug screen.
• Be available to work varied shifts, including nights, weekends, and holidays.

• High school diploma or GED preferred.
• 2-3 years experience utilizing Cargo Management systems (Smart Kargo and iCargo) including import/export functions, and message monitoring.
• Familiarity with International Cargo documentation is required.
• 2-3 years of experience with US Customs and Border AMS management systems.
• 2-3 years of experience utilizing Google Drive and Microsoft Office, and working entirely paperless.

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
• Paid Time Off and Sick Time
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Life Insurance
• Company Emergency Loan Program
• Earned Wage Access - offered through Tapcheck
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.