Remote - Inbound Retail Care Specialist; Sales

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Remote | Full-Time | $17.31/hour

Are you passionate about technology and helping people find the right solutions? Join our remote team at VXI as a Customer Care Specialist, where you'll represent a leading global brand known for its innovation and user-friendly tech products.

You'll be supporting a globally recognized technology company celebrated for its sleek product design, intuitive software, and customer-first philosophy. Their strong reputation and loyal customer base are built on delivering exceptional service and seamless experiences.

As a Customer Care Specialist, you'll be the first point of contact for customers shopping online or reaching out to retail support. Your role is a blend of service and sales-focused on guiding customers through their buying journey, answering product-related questions, resolving concerns, and upselling solutions that enhance their experience.

• Handle 30-40 inbound calls per day with professionalism and enthusiasm.
• Provide personalized product recommendations and complete transactions.
• Resolve customer inquiries efficiently while delivering exceptional service.
• Translate technical information into simple, customer-friendly language.
• Actively listen to identify needs and tailor solutions accordingly.
• Adapt to a fast-paced sales environment and evolving technology offerings.
• Maintain high energy and empathy in every interaction.

We're looking for driven individuals with a passion for tech, a customer-first mindset, and a talent for communication.

• Minimum 2 years in a customer-facing sales or service role.
• Bachelor's degree preferred, or equivalent work experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and emotional intelligence.
• Ability to work independently and make confident decisions.
• Proficient in using digital devices (Mac, iOS, etc.).
• Basic troubleshooting experience for common tech issues.
• Typing speed of at least 42 WPM with 95%+ accuracy.
• Digital media experience (music, photography, video) is a plus.
• Comfortable working in a dynamic, sometimes ambiguous environment.
• Flexible availability, including evenings, weekends, and holidays.
• Available to work shifts between 7:00 AM - 11:00 PM Central Time.

• $17.31/hour pay.
• Full-time, 40-hour work week.
• 100% paid training.
• Medical, dental, vision & life insurance options available.
• Referral bonus:
  Earn $20 on every paycheck per active referral - no cap!
• Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines).
• Career advancement and skill development opportunities.
• Remote work benefits:
  Save time, money, and energy from home.

• Private Workspace: A quiet, dedicated workspace with no distractions.
• Ergonomics: A comfortable desk setup with all necessary equipment.
• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
• Ethernet Connection:
  Must be hardwired;
  Wi‑Fi is not acceptable.

If you're ready to combine your love of tech with your passion for helping people, we want to hear from you. Apply now and become a part of something exceptional.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.