Healthcare Customer Service Representative - Remote

Healthcare Customer Service Representative - Remote USA

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth.

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

• Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
• Conduct research and do outbound calls to provide answers for customers regarding general health‑care benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• High‑speed internet (> 15 Mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)

• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage range of $16 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

You’ll report to the Team Leader. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is a proud equal‑opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.