Concierge Gen Ops Specialist, Associate - Velocity Black; Remote

Concierge Gen Ops Specialist, Associate - Velocity Black (Remote)

We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high‑value‑add concierge. The ideal candidate will be energetic, ambitious, and determined, ready to elevate their career in customer service and concierge.

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.

• Sourcing content ideas to submit to our Content Team on a weekly basis.

• Completing end‑to‑end member requests.

• Adaptability and multitasking.

• ‘Yes first’ mentality.

• General knowledge of high‑end experiences, luxury goods, and restaurants.

• Experience working with high net worth individuals and clients.

• Entrepreneurial, problem‑solving attitude.

• Excellent, clear and effective verbal and written communication skills.

• Experience in a collaborative and transparent environment.

• Ability to work in a high‑pressure environment with tight deadlines.

• Flexible working hours – available to work on evenings and weekends.

• High School Diploma, GED, or Equivalent Certification.

• At least 2 years of luxury hospitality experience.

• Bachelor’s Degree.

• 3+ years of experience in luxury hospitality.

Remote (Regardless of Location): $66,700 - $76,100 for Premium Customer Agent II

Richmond, VA: $66,700 - $76,100 for Premium Customer Agent II

Other locations: salary range as per location; actual salary offered upon hire.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. (Eligibility varies based on status.)

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections ;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.