Remote Customer Support Lead - Retention & Escalations
Remote / Online - Candidates ideally in
Lee's Summit, Lees Summit, Jackson County, Missouri, 64002, USA
Listed on 2026-07-16
Lee's Summit, Lees Summit, Jackson County, Missouri, 64002, USA
Listing for:
Race Communications
Remote/Work from Home
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, CRM System, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Race Communications is seeking an Assistant Customer Support Manager for a primarily remote role. The candidate will lead a customer support team, develop training, and handle escalations to ensure high-quality service and retention.
The position requires experience in telecom support, CRM proficiency, and strong English communication skills. The role emphasizes collaboration across departments, process improvements, and maintaining service standards while supporting operational continuity
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