Remote | Reservations & Guest Support Specialist

Reservations & Guest Support Specialist – Remote

The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process. This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.

Assist with reservation requests, confirmations, and scheduling updates

Respond to guest inquiries via email, phone, and messaging platforms

Maintain accurate records, calendars, and service documentation

Monitor timelines to ensure changes and confirmations are processed correctly

Provide general guest support to ensure a smooth and positive experience

Follow established workflows and quality standards

Collaborate with internal team members to support daily operations

Strong customer service and communication skills

High attention to detail and organization

Ability to manage multiple tasks in a remote work environment

Basic computer proficiency and ability to learn new systems

Professional, reliable, and responsive

Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Fully remote position

Flexible scheduling may be available

Training and ongoing guidance provided

Remote work flexibility

Structured and supportive work environment

Clear expectations and established processes

Opportunity to build coordination and guest support skills

$50,000 - $65,000 a year