Seasonal Licensed Insurance Representative - Remote in Hanceville

Licensed Insurance Specialist, Seasonal

As a primary point of contact for our clients, you will manage inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

About TP: TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include comprehensive health benefits, mental health and well-being resources, financial future tools, and a culture of inclusion and diversity.

Your Responsibilities:
As a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to address their questions and/or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information for auditing and reporting purposes.

Provide feedback on call issues. Upsell if required.

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

Possess home state Life & Health Insurance License. High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required.

Key

Competencies:

Process Excellence:
Demonstrate commitment to following established procedures and be customer service driven.

Collaboration:

Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication:
Outstanding communication, listening, and analytical skills. Organizational

Skills:

Strong organizational and problem-solving skills. Emotional Intelligence:
Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness:
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking:
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented:
Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.